Frequently Asked Questions
We’ve compiled a list of some Frequently Asked Questions below. If you’d like to ask your own question, submit your questions using the Contact Us form and we’ll get back to you with an answer
Q: How can I be an informed Mountain Valley resident?
A: Staying informed is key to being an engaged member of the Mountain Valley community. We encourage all residents to review the Association’s legal documents, including the By-Laws and Restrictive Covenants, which can be found under the Documents section on our website: www.mountainvalleyneighborhood.com.
For regular updates and community discussions, residents can:
- Request access to the Residents-Only section of the website.
- Join the Mountain Valley Neighborhood Google Group for email updates.
- Become a member of the private Mountain Valley Facebook group for real-time community news.
For instructions on joining these groups, please contact the webmaster at webmaster@mountainvalleyneighborhood.com.
Q: I can’t access the Resident’s Only portion of the website?
A: If you can’t access the Resident’s Only portions of the website, try the following items:
2) Delete your history/cookies.
Q: I forgot my Password?
A: Click the Password Reset link in the upper left corner of the Homepage and you will be able to reset your password. A link will be sent to the email that you used when you registered.
“I tried to reset my password and did not get an email with instructions as to how to reset it.”
You may not have a profile on the new website or your email may not be correct. Please click Register and fill in the form.
Q: What is a Homeowner's Association?
A: A Homeowners Association (HOA) is a non-profit corporation registered with the state and managed by an elected Board of Directors. Its primary role is to maintain common areas and uphold community standards as outlined in the association’s governing documents, including the Articles of Incorporation, By-Laws, and Covenants. These documents can be accessed online on the Documents page of this website. The HOA is funded by its members, and membership is both automatic and mandatory for all homeowners within the community.
Q: What are HOA By-Laws?
A: The By-Laws outline the operational guidelines for the Association as a non-profit corporation. They define the responsibilities of the Board of Directors, the terms of board members, membership voting rights, meeting requirements, and official notices. Additionally, they establish the Association’s principal office and other essential governance details. You can view the Association’s By-Laws online on the Documents page of this website.
Q: What are the HOA Restrictive Covenants?
A: The Restrictive Covenants are legally binding documents that outline the rules and guidelines for Mountain Valley as a planned community and non-profit corporation. These Covenants are recorded with the Henderson County Recorder’s Office and are attached to the title of your property. Homeowners are required to comply with these rules, and violations may result in enforcement actions by the Association. You can view these governing documents on the Documents page of the Mountain Valley Neighborhood website.
Q: What is the Board of Directors?
A: The Homeowners’ Association (HOA) is a corporation that requires a governing body to manage its affairs. The Board of Directors serves this role and is elected by homeowners, or as specified in the bylaws. The Board’s powers, limitations, and responsibilities are outlined in the Association’s governing documents, which can be found on the Documents page of the Mountain Valley Neighborhood website.
We are always looking for residents to serve on the Board of Directors. If you are interested, please contact one of the Board members!
Q: How often do the Board of Directors meet?
A: The MV HOA Board of Directors meets a minimum of once a quarter.
Q: If I want to serve on a committee, how do I find out what committees are active and how I can get involved?
A: Volunteering on a committee is a great way to give back to your neighbors, have a voice in shaping the community, and help keep Mountain Valley a vibrant and welcoming place to live. Visit the HOA Board & Committees page on the Mountain Valley Neighborhood website to learn about active committees and find their contact information. If you’re interested in volunteering, you can reach out to the committee chair directly or fill out the online volunteer form on the Contact Us page. Your involvement makes a meaningful difference and helps strengthen our neighborhood!
Q: What are HOA Assessments (Dues)?
A: HOA dues are the periodic payments required from each property owner to fund neighborhood upkeep and activities. These payments cover:
- Maintenance and landscaping of common areas
- Beautification projects
- Property taxes for common areas
- HOA operating expenses
- Social events
- Reserve funds for future improvements
The Mountain Valley HOA Board sets the dues annually. Payment of these assessments is mandatory for all homeowners.
Q: When is the HOA Annual Meeting held?
A: The annual meeting is held in October each year. The location is determined by the Board and is communicated to each property owner on file.
Q: What is the speed limit in Mountain Valley?
A: The speed limit throughout Mountain Valley is 20 miles per hour. Since the neighborhood has no sidewalks and features narrow streets, it is essential for drivers to adhere to the posted speed limit and stop signs. Numerous contractor vehicles, pedestrians, children, and dog walkers share the roads, so please drive cautiously to ensure everyone’s safety.
Q: Does the neighborhood have a email system?
A: Yes, Mountain Valley has a Google Group that allows neighbors to communicate via email. Before participating, please review the MV Neighborhood Email Etiquette guidelines. If you are a Mountain Valley property owner or resident and would like to join the group, please submit a request through the Contact Us page.
Q: Does the neighborhood have a FaceBook page?
A: Yes, the Mountain Valley neighborhood has a private Facebook group exclusively for current residents and property owners. Click the link to join the Mountain Valley Private Facebook Group.
Q: How does the HOA handle snow removal on the neighborhood roads?
A: The HOA partners with a local company to clear all primary and secondary roads efficiently. To enhance safety, ice melt is applied to steep hills and tight curves.
If your landscaping extends to the road’s edge, please mark those areas with reflectors. Plow drivers will maintain a two-foot distance from any reflector to help protect your plants. Mailboxes should also be marked to prevent issues with snowdrifts, and areas with curbs should be highlighted as well. Reflectors are available at Lowe’s and Home Depot.
Please note that the plow company is not responsible for damage to unmarked landscaping or curbs within 10 feet of the road’s edge.
Additionally, homeowners who wish to arrange for personal snow-blowing services may contract directly with the plow company. This service is independent of the HOA, which is not involved or responsible.
For details on the Snow Removal Plan, please refer to the Snow Removal Plan
Q: Who are the Public Utilities and other companies that provide services to the neighborhood?
A: There are a number of companies that provide utilities and services to the neighborhood. Click here to see a list with contact information.
Q: Can solicitors operate in the neighborhood?
A: Yes, solicitors are allowed to operate in our neighborhood. There are no state or local laws prohibiting solicitation, which means the Association and the Board do not have the legal authority to prevent them.
To discourage solicitors from knocking on your door, we recommend prominently displaying a “NO SOLICITING”sign. If a solicitor ignores your sign and continues to disturb you, you may contact the Sheriff’s Department to report them for trespassing.
The “No Soliciting” sign at the entrance to Mountain Valley was established by the HOA as a general deterrent. However, it does not carry legal weight and does not automatically prohibit solicitation. It remains up to individual homeowners to choose whether to engage with solicitors or to inform them that residents do not conduct business at the door.
Q: Commercial vehicle parking in Mountain Valley?
A: Mountain Valley Drive (MVD) is a scenic but narrow road with winding curves, hilltops, and dense landscaping that can limit visibility. Due to restricted parking options, commercial vehicles, such as those used by landscapers and contractors, may occasionally need to park on MVD. To ensure safety and minimize disruptions, the following guidelines apply:
- Minimize Duration: Park for the shortest time necessary and only during daylight hours.
- Preferred Parking Locations: Use available roadsides without blocking lawns. Utilize customer driveways when possible. Consider parking on nearby side streets if practical.
- Visibility Requirements: If parking on MVD in an area with limited visibility, vehicles must be positioned to allow at least 75 feet of clear sightline in front of and behind them.
- Safety Precautions: Place orange caution cones on the center yellow line at least 75 feet ahead of and behind the vehicle.
- Resident Responsibility: Homeowners must inform landscapers and contractors of this policy and ensure they follow the parking guidelines.
Following these rules will help maintain safety while allowing necessary commercial vehicle access.
Q: Mountain Valley Neighborhood Homeowners Association (HOA) Online Privacy Policy
A: At the Mountain Valley Neighborhood HOA, we value the privacy of our residents and visitors. Our commitment to privacy is simple:
- No Data Collection – The HOA does not collect, store, or process personal information from users on our website or online platforms.
- No Data Processing – Since we do not collect data, we do not process or share any user information.
- Data Deletion Requests – Because we do not store any user data, there is no information to delete. If you have concerns regarding privacy, please contact the HOA for further clarification.
We respect your privacy and are committed to maintaining a secure and transparent online experience for all residents.